CYBER MONDAY SALE 70% OFF QuickBooks for 3 months*   Ends 12/5

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

Reply to message

View discussion in a popup

Replying to:
DebSheenD
QuickBooks Team

Reply to message

I appreciate you for getting back on this thread, @SCJazzCat.

 

I understand the importance of accessing your books to review and track your transactions. With that said, I'd like to take this opportunity to address the issue. 

 

Since the company file can’t be fixed, I recommend contacting our QuickBooks Support Team. They have tools to help you restore your data. I've included the steps to contact support below.  

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Help.
    QuickBooks Help menu option in QuickBooks Mac 2024
  3. Select Contact Us.
    Contact Us button in QuickBooks Help in QuickBooks Mac 2024.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account select Continue and then Continue with my account.
    • If you don't already have an account, make sure to Create a new account.
  6. We'll email you a single-use code. Enter your code and select Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  7. Select to chat with us or Have us call you.
     

If you can't get into your product, we can still help. You can contact us and we'll get you up and running again.

 

Moreover, I've included these articles to help you learn what's new in QuickBooks Desktop 2024 and find out what your computer needs for the best experience:

 

I appreciate your patience in light of this issue. If you have any other concerns regarding working and managing books, please let me know, and I'll help you out. 

Need to get in touch?

Contact us