Hi, Vtori67 and mikebeattycpa. Yes, the personal information section must be completed with all the required details. It may cause an error if the employee's name is entered incorrectly.
If the issue persists you'll need to log in to a private window then review the details you've entered and make sure it's correct.
Once you've verified the details are accurate, you can perform the basic troubleshooting process. Let me guide you with the steps below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If the private browsing session works, you can clear the browser's cache in your regular browser to improve the program's performance.
In addition, you can check this article if you want to learn how to download your data: Export reports, lists, and other data from QuickBooks Online.
If you have any other concerns or clarification on updating employee details. Please don't hesitate to comment down below. Stay safe.
