Hi there, @T Topp.

I acknowledge the importance of fixing the issue of being unable to see employee names on invoices in QuickBooks Online (QBO).

We have now an ongoing investigation about customers being unable to see employee names on the invoices using the new invoice experience. Our engineering team is aware of the issue and it is in the process of being investigated. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

Moreover, to ensure you'll get an update about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-97162. To reach them, you can follow the steps provided by my colleague above.

Also, please don’t forget to take note of their support hours to contact them at the time of your convenience.

We appreciate your patience while we’re working on this one. Please know that the Community always has your back if you have additional questions about QuickBooks. I'll be right here to help.