Let's sort out your problem with adding attachments, Steve.
First, I'd like to know if you're using an app. If you're using one, you can use a browser to attach a file. However, if you're using a browser and can't make attachments, I suggest contacting our Customer Support Team so they can investigate this and provide further assistance. Here's how to reach them:
- Log in to your QuickBooks Online (QBO) account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion of your concern, then click Continue.
- Choose to Have us call you to connect with us.
Our customer support schedule for Plus, Essentials, and Simple Start users is from Monday to Friday, 6 AM to 6 PM PT, and Saturdays from 6 AM to 3 PM PT. If you are using the Advanced version, assistance is accessible 24/7.
You can also check this link to view the list of supported attachment file types: Add or delete attachments in QuickBooks Online.
Furthermore, I'll add this article to help you import transactions manually to QBO: Manually upload transactions into QuickBooks Online.
Comment below if you have additional questions about adding attachments. I'll be here to help. Have a great day!
