I 100% agree with this statement. Quickbooks Online help is absolutely atrocious. They have no clue what they are doing. What is even scarier is they will give tax advice on 1099's, some of which is to commit fraud. And they are even happy to do this in writing! After 2.5 hours on a chat, the person still didn't have a clue what they were talking about and had lied to me multiple times about having had run it through to the supervisor. And then still told me to just make up a TIN to put into a 1099 NEC and then to E-file it! Wow!