Some time during the last quarter of the year, the backup, for my company, file started having failures.

I determined that I had to have the file closed in order for the backup to be successful; that didn't use to be the case. I started trying to remember to close my QB Desktop until I could have more time to troubleshoot it. I haven't remembered very well and therefore, I am lucky to capture a backup once a week.

I figured that today was the day to work on it.

I looked through the forum and couldn't find an answer that fit my situation so I called support.

The guy that took my call said that it's not broken, "you have to close your company file now a days. It's a rule."

Now I'm asking the community... "Really??? I've got to close my file every time I get off my computer just in case I don't ever return to my desk for the rest of the day?"

I'm off and on my computer throughout the day but mostly I'm not on it because I have work to do in my shop.

Thank you for your time