Hello, @Roberta12.

I see that removing a customer permanently is an important step for you, and I understand that it's a decision that requires careful consideration. To ensure that you are able to proceed with this process effectively, I will provide you with some helpful insights on how to do it.

In order to resolve the issue of a deleted customer still appearing, it's important to address any remaining transactions linked to that customer. I recommend thoroughly reviewing and deleting any transactions associated with the customer to ensure their permanent removal from the system. This proactive approach will help in effectively managing the deletion process and ensuring that the customer is removed as intended.

In addition to that, let me share this link that includes a video on how you can manage your customer transactions in QuickBooks: Add, Edit & Handle Sales entries.

You can comment below if you have additional questions about handling deleted customers in QuickBooks. I'll be happy to help you again. Stay safe and have a pleasant day!