AlverMarkT, thank you for your reply. all of the steps you suggested have been taken multiple times. Multiple times in have had a call from support. every time it is the same. We will get back to you. the supervisor is busy, they will call you. no one calls back. there is no communication. So AlverMarkT if you really want to hear me out you can go past a standard reply and look into the matter and get someone to address it seriously and at least give me a contact for billing. Qb has its sales contact number visible everywhere. as for support...