Are there any updates on this issue? I experienced the same problem as the original poster and it has not been resolved after 10 days. I have tried calling customer support and they are not helpful at all - they don't seem to have any information about this issue, about the amount I have been charged, or any idea how to help me. They just keep telling me to check the same things over and over again and wanting to do a screen share which is pointless because I'm describing exactly what is showing on the screens they want to look at and what is showing on those screens is that my 1099s have not been filed. This is very frustrating.