I wish you didn't have to encounter these hurdles, @young115551. Don't worry. I'm here to ensure you'll be routed to the best available support to assist you in purchasing your QuickBooks Desktop (QBDT) 2024.

It's always our priority to help. However, reviewing your account involves securely accessing your information. That said, it would be best to reach out to our customer service team. I'm aware you've already contacted them. However, you'll need to get in touch again so they can follow up on your pending purchase. 

Once settled, QBDT will prompt you to activate it after installing. I'll share this article to guide you through the process: Activate QuickBooks Desktop for Windows.

Please know that the Community is available around the clock whenever you need additional assistance purchasing QBDT 2024. We're always here to help. Keep safe.