For months now i cannot link one of my amex account to QB. i go through the steps, verify the account with Amex and the process to link begins. then i get an error message saying there is a problem. i have talked to customer support and they tell me they are working on it. they tell me they will call me back...multiple times. Nothing happens. Yet, they take my full payment every month. when i talk to them about a credit the customer service reps say they don't know anything about credits or who to send me to. every time i ask to talk to a supervisor i am told they are busy and that the super will call me back. No calls. this is a deep dark hole of a product not working, terrible service, no accountability to even ask for credit  with continuing price increases. Help!!!