Intuit has cornered 80+% of the small business market. At this point rectifying / improving / adding features is not in the best interest of Intuit's BS or P&L. When less than 0.5% complain about the problems and threaten to leave, Intuit probably just thinks, "good, go ahead and leave". This is the case with most companies when they become too big. Products like Xero are a distant competition, that they are not even seen in the rear view mirror.