Hello there, Evanscab.

I can help share additional insights about the importing style feature in QuickBooks Online.

The Import Styles feature was disabled for newly created companies effective July 1. Companies that have not enabled Import Styles from QB Labs after June 24, 2021, will no longer be able to activate it. Existing QuickBooks Online (QBO) companies with the feature are not currently affected and will retain access. 

I recognize the usefulness and convenience of importing templates from Word documents. Nevertheless, there has been a recent update indicating that this feature has been disabled.

I suggest sharing your thoughts on this matter directly with our Product Developers. They highly appreciate your input and encourage you to share your suggestions to enable them to consider your idea to reinstate the Import Styles functionality for future updates and improvements.

In addition, I'm including an article that offers guidance on creating customer statements to display overviews of their invoices, payments, credits, and outstanding balances: Create and send customer statements in QuickBooks Online.

Keep me posted if you need further assistance with importing templates in QuickBooks. I'll be here to provide you with the support that you need. Keep safe.