I can see the importance of logging in to your account, @Barbara. I'm here to help ensure you're able to log in to your QuickBooks account.
I'd like to check if you've tried the recommended steps above. If that didn't work, we can proceed with some troubleshooting steps to identify the root cause of the problem.
Firstly, please verify your login credentials. Make sure that you have entered the correct email address and password for your QuickBooks Online account. Pay attention to capitalization, special characters, or spaces in your login details.
Next, check your internet connection. Ensure that your new computer has a stable and reliable internet connection. You can confirm this by accessing other websites.
It's important to use recommended browsers and keep them updated for optimal compatibility and functionality while accessing QBO. Here are the supported browsers and their latest versions:
- Google Chrome: version 78 or newer
- Mozilla Firefox: version 76 or newer
- Microsoft Edge: version 79 or newer
- Safari: version 12 or newer (Mac only)
- Opera: version 68 or newer
- Samsung: version 10 or newer
I have collected several articles regarding account recovery and ensuring device compatibility with QuickBooks.
Let me know if you need any further clarification or assistance along the way. I'll be around to help. Take care and stay safe always.
