Hi there, GS Tour. Let me share updates regarding this matter.

I completely understand the importance of filing your 1099 forms on time. However, as per checking in our records, the issue is still tagged as an ongoing investigation. Rest assured that our engineers are aware of this matter and are implementing measures so this gets resolved as soon as possible. We are committed to getting this sorted out swiftly.

For the time being, I recommend contacting our customer support team again. They have the necessary tools to verify the amount you've been charged despite the unsuccessful filing. You can also ask for timely updates regarding the investigation status. 

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your issue in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.
   

I appreciate your patience as we work on this. Please keep us posted if you have further queries when filing your tax forms. I'll be around whenever you need additional assistance. Keep safe.