Thank you for joining this thread, Ldorey.
I understand that the unusual behavior you encountered while splitting a transaction has disrupted your workflow. Let's connect you to the right support channel that can address your concerns on time.
As previously stated by my colleague above, we're actively investigating an issue where PayPal users are experiencing challenges in categorizing their transactions. Our engineers are working with utmost urgency to address this matter and ensure that all impacted customers can easily split their entries.
We encourage all affected customers to get in touch with our QuickBooks Online (QBO) support team. Our specialists will assist you in subscribing to the notification list, so you'll receive email correspondence on the progress of the investigation.
Here's how to get the contact details:
- In your company, tap the Help icon in the upper right to display the support window.
- Go to the Assistant tab and enter a brief description of your concern in the Type something bar.
- Click the Get help from a human link to see more options.
- In the How would you like to connect with us? section, choose Chat to start a conversation and Callback to speak with an agent.
I have some resources that might come in handy for you in the future. These links provide instructions on how to classify entries into the right category, record multiple accounts in a transaction, and balance your bank or credit card account:
I appreciate your patience while working through this. Reach out to me again if you need clarification about categorizing your PayPal entries and other QuickBooks-related concerns. I'm more than happy to assist you further. Have a good one, Ldorey.
