Hello, @jnmatz
I completely understand how important it is for you to have the option to switch back to the classic search. Please know that this is not the service we want you to experience.
Currently, the ability to return to the classic search is unavailable. But If you wish to have this new interface feature added to your QBO account, I suggest sending feedback to our product developers. To submit your request, follow the steps below.
- Go to the Gear icon.
- Hit Feedback.
- Type in your recommendation in the Share your feedback field.
- Click Next.
- Follow the on-screen instructions to complete the process.
Moreover, If the issue persists, we can perform some troubleshooting steps so we can determine if this is a browser-related issue and be able to fix the problem. You can log in to your account using an incognito window. I've provided the shortcut keys below so you can follow:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
When using incognito mode, this deletes cookies and browser history, leaving your browser clean, easy to access any website, and error-free.
If it works, return to the main browser to clear the cache. This deletes some outdated files, which is the cause of the odd behavior that you're experiencing. Otherwise, you can use a supported, up-to-date browser to ensure everything is working fine.
Additionally, I encourage contacting our Support Team to add you to the list of affected users and be informed promptly once the issue is resolved.
Furthermore, to get the data you need, it's essential to focus on the details you want to view and customize the information accordingly. I've added this article for more details: Customize Reports In QuickBooks Online.
Please let me know if you have any additional concerns regarding the Advanced search feature in QuickBooks. I would be more than happy to assist you.
