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Replying to:
coastalkellie
Level 3

Attachments in QBO App stopped working

Hello,

 

We noticed several weeks ago that our attachments (all attachments to bills/invoices/vendor profiles etc.) no longer will open in the QBO App. We get an window that pops up and says the following (note i removed some of the coding brackets so this would post)...

 

"This XML file does not appear to have any style information associated with it. The document tree is shown below.
 
DocumentErrorResponse xmlns="http://schema.intuit.com/platform/document/v2"
codeINVALID_AUTHORIZATION/code
typeCLIENT/type
messageAuthorization header is missing/message
/DocumentErrorResponse"
 
We assumed it was some sort of bug from an update but it has been several weeks and not corrected itself. Can you help with how to fix this? The attachments seem to open in the browser web based QBO, but not in the APP which we all use.
 

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