Hello there, @greenlane15.
I understand the importance of resolving this issue since this is already interrupting your workflow. I can see how much you would want to get this fixed as soon as possible. However, the best action we can take is to wait for an email update, as you've already been added to the priority list for the investigation. Rest assured that resolving this issue is a priority, and our product engineering team is actively working on this.
Alternatively, you can contact support again if you want to ask for further information about the investigation. Here's how:
- Sign in with your QuickBooks Online company.
- In the upper right corner, click on the Help icon.
- Select Search, then click Contact Us.
- Write your issue or concern and Continue.
- Select what support you would like to contact.
You can check this article to learn more about what to prepare for this year's payroll: Year-end checklist for QuickBooks Online Payroll.
I appreciate your patience in this kind of matter. You're always welcome to get back to us if you have other concerns regarding preparing for your 1099s in QBO. We're always glad to assist you.
