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kodiakz
Level 1

enterprise remote users random data disappears

Hello all.  We have been using enterprise multi user for several years without too many issues.  Over the last year, we have become aware of a perplexing happening wherein random entries (payments, Invoices) put in by remote users are simply gone some days later.  We only became aware of this when upset customers began contacting us wondering why we were sending them statements for payments they had already made or wondering why they had copies of invoices were not on our statement.  Stanger even, qb somehow retained the payments as credits on the customers' accounts.  Any attempt to change/delete those credits had undesired results and messed up the customer's balance!  

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