As a small business the Online version has caused us endless headaches. 

It really has been a case of learning a new system from scratch. I can't think of any part of the Online version that is the same as the Desktop version therefore 24 years of experience is null and void!

I don't think a day goes by where either myself or my colleague doesn't call the system "rubbish".

Too much work has gone into transitioning though so we have no choice but to stick with it unfortunately.