Thanks for bringing this up, Kesmom4. I appreciate your patience and effort in performing the suggested solutions above. I'm here to share details on how to resolve this matter. Let me provide the steps for contacting our support team in QuickBooks Online.
Before that, we understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.
Let me inform you that there's an ongoing investigation into the issue you mentioned about the split amount that doesn't add to the total specified. Please know that this has been raised to the banking engineers to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error.
In this case, I encourage you to call our support team so they can add you to the affected users.
Please see the steps below:
- Log in to your account.
- Click the Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose to Have us call you to connect with us.
For your convenience, here are the support hours for different QuickBooks Online plans:
- Plus, Essentials, Simple Start:
- Monday to Friday: 6 AM to 6 PM PT
- Saturday: 6 AM to 3 PM PT
- Advanced:
- Support is available anytime, any day.
These support hours ensure that you have access to assistance when you need it. Whether you have basic or advanced QuickBooks Online plans, there are dedicated support hours to address your inquiries and provide guidance.
We're always available and willing to lend a hand to your queries. Have a great day ahead. The Community is here for you 24/7 on the clock. If you need to drop your additional comments, notify us below. Keep safe.
