Hello there, @Gordyb. Let me route you to the right support to help you fix the QTY/Rate in the purchase order.
Since you're having the same issue and clearing the cache doesn't resolve this, I recommend contacting our Customer Support to look deeper into this matter. They can investigate the cause of the issue and provide you with the resolution you'll need. You can follow the steps below to contact us:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
Moreover, you can check this reference to record a bill or expense once the vendor accepts the purchased order: Add purchase orders to expenses, bills, or checks in QuickBooks Online.
You can reach back if you have other questions about managing purchased orders or have other concerns in QuickBooks. Our team will be here and ready to assist. Have a great day ahead!
