Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Service
Level 6

Reply to message

These one-off situations have a lot of solutions, and you can choose whatever you want if you feel comfortable with it. 

 

If I received a payment that was later rejected, I would just delete the payment, and that would restore the balance due for the invoice. For the bank download when that amount comes in and out, I would just click on exclude, if the in/out amounts are the same. 

 

You could get really detailed in how you treat this type of issue with a huge paper trail, but I don't think it is necessary. 

Need to get in touch?

Contact us