Hi mjurjovec,

While I love 4Gal's suggestion, please know that QuickBooks Enterprise is our most advanced version. It's important to note that once you've selected this version, you won't be able to switch to a lower version, such as QuickBooks Premier or Pro without using a third-party solution.

As your representative, my aim is to help you choose the version that best fits your business needs.

As for your issue, it's best to contact our QBO Support again, so they can make a follow up your case.
 

Let me know if you have other questions in mind.