There might be unlinked transactions from this customer, jaygar.
Unlinked transactions can sometimes cause errors. Let's verify and rebuild data in QuickBooks Desktop to resolve this.
Here's how:
Verify data
- Select Window then Close All.
- Select File then Utilities.
- Select Verify Data.
Rebuild data
- Select File, Utilities then Rebuild Data.
- You will receive a warning message to backup your company file, press OK.
Check this article for detailed steps: Verify and Rebuild Data in QuickBooks Desktop.
After that, let's run the Customer Open Balance Report to check if it's now showing zero.
Don't hesitate to leave a reply if you need anything else.
