I can imagine the hurdle you've been through when trying to fix this issue with the Chase bank transactions, @CC_.
I'd like to route you to the right support available to help you sort this out and get back to business in no time.
Since you've also encountered the same issue, I recommend contacting our Customer Support Team so they can have a screen-sharing session and investigate this matter further. This way, they can guide you through the possible fix.
Here's how you can reach out to them:
- From the Search tab, click Contact Us.
- Enter your question and select Continue.
- Review and Select from the following: Have us call you or Chat with us.
Once settled, you'll want to check out this article that can aid you in organizing your transactions: Categorize and match online bank transactions in QuickBooks Online.
I'm still all ears if you need further assistance with your bank connection and transactions. Just add your reply below, and I'm here to help and address your concern right away.
