Help has arrived, @WildFish.
Thank you for your initial troubleshooting efforts. I understand how inconvenient it can be to face issues while accessing sales receipts that are crucial for your work. Allow me to provide some additional assistance to discover the reason behind QuickBooks crashing.
Here are various reasons why the program is freezing:
- Your company name may be too lengthy.
- Your QBWUSER.INI file may be damaged or missing.
- There might be corruption on your hard drive.
- Your QuickBooks Desktop installation or program files may be corrupted.
- Your Windows operating system may be damaged.
In this case, let's run Quick Fix my Program from the QuickBooks Tool Hub. It helps repair common errors. To proceed, follow the steps below:
- Close QuickBooks.
- Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- Once installed, double-click the icon on your Windows desktop to open the tool hub.
Next, open this article and go to Step 2: From the Tool Hub, run the Quick Fix my Program section: Fix issues when QuickBooks has stopped working.
However, I recommend contacting our representatives if the issue persists. They can pull up your account securely and investigate further. Rest assured that they will do everything to help you efficiently.
Since sales receipt is one of the most useful customer-related transactions, you'll want to see the complete list of workflows: Accounts Receivable workflows.
You can always get back to me anytime with any other sales concerns. I'll be more than happy to help you out again. Take care, and have a good one.
