It seems like you've faced significant challenges in resolving the issues with your bank connection, Lynn. Your feelings of frustration and confusion are completely understandable, and I recognize the importance of having a smooth process for your banking activities.

I also understand the urgency and the impact of this situation on your Chase accounts. It would be advisable to reach out to our Live Support Team, as they have the necessary tools to launch a screen-sharing session, review your account and investigate the root cause of this issue. You can follow the steps provided by my colleague earlier. 

You'll want to manually import your transactions in QuickBooks Online. You can refer to this article: Manually upload transactions into QuickBooks Online.

Your satisfaction is a priority for us, and we are committed to getting things sorted out. If you require further assistance or have additional QuickBooks-related concerns, kindly leave a comment below. I'm here around the clock to assist you.