Hello Madelyn and thank you for your reply. I just checked again and there is an alert:
"We're working with Chase Bank to fix your connection. You'll see an alert here as soon as there's an update.
Dec 13, 2023"
So - yes - QB is aware of some problem somewhere. I have experienced this with QB before where the availability for "help" via chat and phone call is totally unaware of big picture problems.
Yes, I already had followed the protocol you listed below prior to posting here. And - as usual - gave up because it is a time consuming process that rarely ends in solutions. Over the past year I have tried this several times and only once have had a helpful interaction. Even then it took about 10 days for the "tech" team to fix the problem. Each interaction via chat or call starts back at the beginning without checking previous recorded contact and it takes HOURS! There also is often language barrier which often hampers the interactions. The whole process is incredibly frustrating which is why I posted here instead.
I don't know what else to say - can you advise on better customer support? Thank you.
