Thanks for coming back, CircleM.

Welcome back to the QuickBooks Community. I appreciate the detailed information you've shared on what you've done to get help in fixing your issue. This isn't also the kind of impression that I'd like you to have, and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times. With this, I'll ensure to provide details on how the Search icon works.

The Classic Advance Search" option only appears if you are using the new QuickBooks Online experience. Let me take you there:

1. At the top right corner click the magnefying icon 
2. Below the pop up window click the Advanced Search.
3. At the top right click Go to classic Advanced Search.
   
    

   

Moreover, you can check out this resource for additional reference about the Advanced Search feature in QBO: Search for transactions using the magnifying glass. If you wish to have this new interface feature to your QBO account, I suggest sending feedback to our product developers. To submit your request, follow the steps below.

1. 1. Go to the Gear icon.
   2. Hit Feedback.
   3. Type in your recommendation in the Share your feedback field.
   4. Click Next.
   5. Follow the on-screen instructions to complete the process.

    

   I've attached screenshots below for your reference:

   

    

Please let me know if you have any other concerns related to the Advanced search feature in QuickBooks. I'll be more than happy to help you out.