Hey there I am passing the same problem with this merchant QB. Every time I tried to contact them they no gave me a reason because they cant give more details... I sent all the requirements for them my costumer have already the  espresso machine and I don't have the money and either the espresso machine.

They said we sent u an email but it don't say nothing they put my money on hold I am still waiting every time that l call them they said in 2 business day. you will have the funds if you put all the info required for  us through  Service center but its lies guys. Pls help put to resolve this guys I am small company release my funds $ 7,528 USD they have my money.

Qb what kind of company are you? guys  I am thinking ask to a lawyer if this is legal and also I will try for the social media that any one from you guys qb online help me pout AND HEAR ME because you guys don't hear me and also qb  online wanna closed my merchant   FOR NO REASON I sent all my evidences and proofs