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JessT
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Hi 5639,

 

I understand that you're facing financial challenges because your funds are on hold. Let me help by sharing a knowledge based article that will guide you through getting out of the hold status.

 

This article outlines the reasons for fund holds, advises merchants to check the status of their payments in the Merchant Service Center, and instructs them to review emails for specific steps to resolve any issues. The article also includes an FAQ section addressing common concerns about fund release and document submission. Please check this out: Why are my funds on hold?

 

You can also check out our Merchant Agreement for your additional reference.

 

Feel free to go back to this thread if you have other questions in mind.

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