Rose, just read everything you went through and I feel your pain. 

I am a bookkeeper and have used QB Desktop for at least 35 years. 

They do not want you using Desktop - they are forcing everyone to go to Online and will probably accomplish this within the next few years.

In 2024 If you do not purchase a subscription for QB Desktop before 7/31/24 you will never be able to purchase it.  If you try searching for QB Desktop you cannot find it.  They are not advertising it.  You can get Premier. 

Premier is a much more expensive version and not needed by any of my clients.

I do payroll for about 10 of my clients and have an Accountant's version of payroll tax tables.  Cost me $700.00 last year.  This year - $1,400.00!  Why?  Because they don't want us doing our own payroll anymore.  They want each individual EIN to purchase their online payroll.  I can only get this payroll tax table because I am "grandfathered" in.  But they told me today that those of us "grandfathered" in for payroll and Desktop will probably be out in the cold within the next few years.  We will be forced to migrate to QB Online.  They told me they have testimonials from many Accountants of how it is superior to Desktop.  It is not.  These testimonials have to be faked.  I find it be extremely frustrating to use - and it has nothing to do with my ability to learn it.  It just doesn't do many of the things that can be done in Desktop.

I will be looking to use another company for both payroll and accounting.  I don't expect it will cost me a lot less.  It will definitely cost my clients a lot more.  But I will refuse to give Intuit any more of my money.  35 years of being a loyal user means nothing to them.