if you read the posts here then you would see this is happening before any company file is selected. Also users reported that using the toolhub does NOTHING to help. I verified as well. We have the same issue and install diag and files diag all come back with no errors. No errors in the event log. You seemingly left out the issues with Intuit activation and registration servers not responding. Can someone from Intuit reply with some honest information that will help people instead of posting the same generic offshore scripts you read from tier 1? Enterprise support resolves this issue no problem. If you have desktop support and get routed to offshore, expect to get lied to for 15 hours and when you finally get mad enough to ask for someone in the USA you will get the issue resolved. Why is this the case?