Hello, Borikwa! We greatly appreciate your ongoing participation in the Community space. We want to assure you that experiencing runtime problems that can disrupt your business activities with QuickBooks is not our intention. Our goal is to help you resolve your concern promptly.

We sincerely appreciate your decision to entrust QuickBooks Online (QBO) with the management of your business operations. We understand the importance of logging in to your account. We're here to help ensure you're able to log in to your QuickBooks account. Occasionally, QuickBooks may exhibit unusual behavior due to browser-related issues. In such cases, you can resolve the problem by following some basic troubleshooting procedures.

To begin, log in to your QuickBooks account and attempt the activity again using a private browsing window. The keyboard shortcuts are as follows:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Sh

If this approach proves successful, you can switch back to your regular browser and proceed to clear your browsing history. Additionally, we recommend trying a different supported browser, as the version of QuickBooks you are currently using may be experiencing a temporary malfunction.

If the issue persists, feel free to read the Get Help if you can't sign in to your account article for more information. This is a scenario-based troubleshooting guide to help resolve your login issues.

If you need to change your user ID, password, email address, or phone number, refer to this link for the complete steps: Update or change your Intuit Account sign-in information.

We appreciate your cooperation and patience throughout this process. Let me know if you need further assistance. We want to ensure you can access your QuickBooks smoothly. We are here to help. Take care, and I wish you continued success.