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Hi there, @Juan.
I recognize the need to communicate with our representatives regarding the paystubs. Rest assured that we're willing to help you.
You can follow the steps below to reach out to our Support Team. They can perform a further investigation to figure out what happened to your pay stubs. This way, a sound resolution will be given.
- Go to the Help icon and choose Search.
- Click the Contact Us button and enter your concern.
- Press Continue.
See this article for our operating hours: QuickBooks Online Support.
Consider inviting your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.
Bookmark this article for the available reports relating to business and employees: Run payroll reports.
Please know that we're eager to help you resolve this issue. If you need assistance with handling other QuickBooks tasks, add them below. Stay safe.