Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
MorganB
Content Leader

Reply to message

Hi there, TMC1900.

 

Thanks for bringing your question forward here in the Community. I'd be glad to provide some info about the invoice template in your QuickBooks Online account.

 

To start, I recommend double checking the taxable status for the product and/or services. This can be done by:

 

1. Go to Sales then select All sales.
2. Find and open the Billable Expense Charge.
3. To open the bill marked as billable, select the Bill link at the top.
4. Under the Tax column, check the box for taxable products and/or services, or uncheck the box if they are nontaxable.
5. Select Save.

 

If the items do not have a check in the box and are still appearing as taxable you may need to clear the browser cache. A full cache can prevent web pages from loading properly or cause a break in connection and clearing it will remove any of these blocks. The following article provides the steps to get this done depending on which browser you're using: Clear cache and cookies to fix issues when using QuickBooks Online

 

Please give these steps a try and let me know how things look afterward. I'll be here to lend a hand if you have any other questions.

Need to get in touch?

Contact us