I thought all these changes just sucked for the accountants that use your product, but apparently, your development team doesn't actually to talk to users, small business owners OR the accountants that come behind them. 

All of these changes MAKE THINGS HARDER. The only "improvement" I've seen is the zoom button, but even that leave something to be desired because it's platform wide and not screen specific and you don't have a custom zoom option. I'm not opposed to change, IF IT MAKES THINGS BETTER. Every UI update you have rolled out makes things harder. More mouse clicks, confusing menus, collapsed reports, screens where fields have to be adjusted to read the contents. Things that spin out or lock up the entire application. 

Can someone from your company explain how they are integrating and responding to the ton of negative feedback and what they are doing to address the problems created by your "improvements"? I really am dying to know what the plans are since this project is obviously a complete disaster for your customers' point of view.