Hello there, jantco.
I've replicated your concern and located the deposits using Tori's suggested steps. Please send us a screenshot to aid in resolving the issue.
In the meantime, let's perform basic troubleshooting steps. You may have accumulated too much historical data. Whenever you visit a website, it saves some information from the web page in its cache and cookies. These files allow the websites you visit most often to load faster. Not to worry, clearing them will do the trick.
First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:
- Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
Once done, review the deposit. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.
Additionally, you may want to check out these articles as your reference to guide you in case you need to personalize your invoices and other sales forms and receive invoice payments in QBO:
Keep me posted on how it goes in the comments below. I'm here to assist with other concerns regarding customer deposits or managing sales and income transactions in QBO. Take care.
