Hi there, @sfanzoi. Thank you for providing us with a detailed overview of your situation. Your input will help us assess your concerns better and provide accurate answers.
When you try to view invoices in QuickBooks Desktop (QBDT), you may notice that item services are missing or not displayed. There could be several reasons for this issue, but one of the most common reasons is the use of an incompatible IIF template. To avoid such issues when importing items, make sure that you use an IIF template compatible with your version of QBDT.
Another reason could be related to the format or mapping of the IIF file. To ensure a successful import, it's crucial to verify that the IIF file is accurately formatted and mapped. Know that the IIF file format is outdated and no longer recommended by Intuit. It is recommended to use an alternative method and manually edit the item from the mapping screen to ensure the successful import of item services into QBDT.
Here are some articles that explain IIF, including its limitations when importing and exporting files, as well as tasks you can perform using IIF:
If you continue to experience issues with importing item services into QBDT, please don't hesitate to reach out to us for further assistance. We're here to help and ensure that you have a positive experience with QBDT.
