Hello there, SuperTutor.
I appreciate you for following the steps provided by my colleague. Since the issue persists, allow me to assist you further and give you the best route so this can be sorted out.
I highly recommend contacting our phone or chat support. They can investigate your concern about custom transaction numbers in a safe environment.
Here's how to reach us:
- Go to the Help menu and select the Search tab.
- Then, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.
For other ways to contact our representatives, please visit the QuickBooks Online Support page.
Additionally, check this article out to learn more about recording customers' payments in QuickBooks: Record invoice payments in QuickBooks Online.
If you require any further assistance with customizing or handling other tasks within QuickBooks, please feel free to leave a reply. I'm dedicated to helping you out.
