I hear your sentiments, @vhigle. Let me share ways to stop the custom invoice number from reverting to ON in QuickBooks Online (QBO).
Since the custom invoice number keeps switching back to ON using the new experience, you can return to the old layout. To do that:
- Go to + New and select Invoice.
- Click the Old layout at the upper-right corner of the screen.
- Select Leave to confirm.
However, this option is limited to several users. If you don't have the option to go back to the old layout, we can perform some troubleshooting steps. In some cases, issues like these are brought on by too much cache buildup in the browser. First, open your account in a private window to access QBO in a clean slate. Please refer to these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If it works, return to your default browser and clear its cache and cookies to refresh the page, or use a different supported browser. It's possible that there's a temporary issue with QBO or the browser you're currently using.
Additionally, check out these articles to learn more about how to manage your invoice payments and other sales forms:
Feel free to reply whenever you have further concerns about invoices. I'll be happy to provide additional help. Take care, and have a good one.
