So, If I understand your response correctly, you are confirming it is an ongoing issue that they are working to resolve and I will be contacted when it is resolved.

I am using Needham Bank.

I prefer not to manually load things because when you get the issue resolved they will be duplicated and one version will need to be deleted or excluded.

Is there a case number, an issue number or some other documentation I should refer to when I try to follow up?