I wish you didn't have to go through all these hurdles when working with QuickBooks, @danno3. I'm here to provide some details and direct you to the best support to handle this immediately.
In most versions of QuickBooks Desktop (QBDT), automatic updates are enabled by default. QuickBooks will check for updates when you open the software. If an update is available, you'll be prompted to install it. These updates can include fixes to improve tasks such as tracking money, paying employees, and preparing taxes etc.
However, please note that you cannot turn off the automatic updating feature if you're using the QBDT 2023 version. While this functionality isn't available at the moment. That said, I recommend sending your thoughts to our Product Development Team about having the option to turn it off. Here's how you can submit feedback:
- Click the Help menu located at the top.
- Select Send Feedback Online, then click Product Suggestion.
- Type in your feedback or feature request.
- Click the Send Feedback button.
Otherwise, if you have the other versions of QBDT and still don't see the option, I suggest contacting our Customer Care Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to investigate this behavior further. Check out this article for their support hours: Contact QuickBooks Desktop support.
I'm always around and ready to help if you have more questions about managing your QBDT account. I'll be here to lend a helping hand.
