Good morning, @RoseCents.
Welcome to the Community! I'd be more than happy to point you in the right direction.
To clarify and get a better look at your account to see why this is happening, I recommend contacting our Customer Support Team. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. I'm only a post away if you need me. Take care!
