I appreciate your quick response, @Jczepiel. Our engineers are currently investigating the issue where clicking the Upgrade to New Layout button reverts back to the old layout experience, and they're working on a solution as soon as possible.
I recommend contacting our Customer Care Support team to be notified about the resolution status. When interacting with our live support, please provide them with the investigation number (INV-94713). This way, you'll be added to the list of affected users.
Here's how:
- Head to this link: Contact Us.
- Select QuickBooks Online product and click Continue.
- Select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
I'm also including this article to learn how to customize invoice templates: Customize invoices, estimates, and sales receipts in QuickBooks Online.
If you have any further questions or concerns regarding sales form layouts, please don't hesitate to reply to this post. I'm always available to assist you.
