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Replying to:
MaryGraceS
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Hi there, @brooklyn1717.

 

Thank you for your quick response. Allow me to help share some additional troubleshooting steps to get this taken care of today.

 

You can sign in at your bank's website to see if there are messages about changes to online banking or any update in your account. Let me show you how: 

 

  1. Open a new window/tab in your browser.
  2. Navigate to your bank's online banking website.
  3. Enter your login credentials and try to sign in.

If you don't see any notifications in your account, I suggest reaching out to your bank to verify if there any updates about the online banking in QuickBooks.

 

For additional support, you can reach out to our Customer Care support. They have the tools, like screen share to identify the cause of the issue and get you back in business in no time.  

 

You can use the following article as a reference to get their contact information: Contact the QuickBooks Online Customer Support team.

 

That should point you in the right direction today. Feel free to hit the Reply button below if you have any other questions about bank feeds. I'll be happy to help you out. Wishing you and your business continued success.

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