I understand this was challenging for you. You have me on your back to solve this issue you encounter while managing your invoices in QuickBooks Online.

We can use an incognito window, sign in to your account there, and verify the old layout option is available there. If this option works, we can clear the cache from your regular browser.

Here are the shortcuts to incognito browsers:

• Google Chrome: press Ctrl + Shift + N
• Microsoft Edge: press Ctrl + Shift + N
• Firefox: press: Shift + CTRL + P

Furthermore, the cache can hamper and affect the functionality of QuickBooks and result in missing tabs and features, thus, clearing the cache to reduce issues that occur when using QuickBooks.

To see if a bug interferes with QuickBooks Online performance, I recommend reaching out to our Support Specialists this time. So they can view and find a solution to the specific issue.

You can reach them through these steps:

1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Tap the Contact Us button.

Alternatively, we can get ideas for these Frequently Asked Questions (FAQs) about importing data: Common questions about importing data to QuickBooks Online.

Please feel free to remark with your response if you want help in running reports with your sales transactions in QuickBooks Online. Have a great day.