We appreciate you bringing this up in the Community, @bvchief-comcast-.

One possible reason why that is happening is because your internet service or domain provider blocks the QuickBooks email address. Let me guide you on how to receive important emails again:

1. Pull up your email and review your Spam or Junk folder.
2. If it's there, transfer the email to your Inbox. If not, proceed to the next step.
3. Include these email addresses in your contact list:
   • [email address removed]
   • [email address removed]
   • [email address removed]
   • [email address removed]
   • [email address removed]
   • [email address removed]
   • [email address removed]
4. Send an email to any of the email addresses. Doing so helps your internet service or domain provider identify it as a friendly contact.
5. If you still can't receive any email, move to the next step.
6. Contact your IT person or domain provider to turn off Sender ID filtering.

To access the list of authorized SPF server hostnames and IP addresses, please refer to the Step 3 section of these articles:

• Unable to receive Intuit email from QuickBooks Payments
• Troubleshoot if customers aren't receiving emails from QuickBooks Online

Feel free to reach out if you need further assistance. We're here to help.